Gift Card Promotion T&Cs

Terms and Conditions – £50 M&S Gift Card Promotion October/November 2026

1. Who we are

1.1 This promotion is run by Plan With Grace Limited, trading as Funerals With Grace (“we”, “us”, “our”). Plan With Grace Limited is registered in England and Wales (company number 09777885). Our registered office is Thomas House, 84 Eccleston Square, Pimlico, London SW1V 1PX. We are authorised and regulated by the Financial Conduct Authority (FRN: 961832).

1.2 These terms apply in addition to your funeral plan terms and conditions, available at funeralswithgrace.com. If they conflict on anything relating to this promotion, these terms apply.

2. The offer

2.1 If you buy a qualifying funeral plan during the promotional period and meet these terms, you will receive a £50 M&S gift card.

2.2 The promotional period runs from 00:00 on 12/10/2026 to 23:59 on 09/11/2026 (UK time). A plan counts as bought within the promotional period only if the first payment, or full payment, is received within it.

2.3 Only one gift card is available per eligible plan. Where two plans are bought together as companion plans, one gift card is available in total for both plans.

3. Who can take part

3.1 The promotion is open to the person who buys and pays for the plan (“the purchaser”). The purchaser must be aged 18 or over and live in the UK, including Northern Ireland.

3.2 The plan must be bought directly from us, online or by telephone. The promotion does not apply to plans bought through any of our appointed representatives or introducer appointed representatives.

3.3 The promotion applies to new plans only. It does not apply to upgrades, downgrades or other changes to an existing plan. Existing and previous customers may take part if they buy a new plan.

4. How to qualify

4.1 To receive the gift card:

1. the plan must be bought within the promotional period (clause 2.2);
2. the full payment, or the first monthly payment, must have been made; and
3. the plan must still be active at the end of its 30-day cancellation period.

4.2 If the plan is cancelled within its 30-day cancellation period, no gift card will be sent.

4.3 If the plan holder dies within the 30-day cancellation period, no gift card will be sent.

5. Receiving your gift card

5.1 We will send the gift card to the purchaser within 30 days of the end of the plan’s 30-day cancellation period.

5.2 We will email the gift card to the email address the purchaser gave us when buying the plan.

5.3 If the purchaser does not have a valid email address, we will post the gift card to the postal address they gave us when buying the plan.

5.4 The gift card is an M&S gift card and is subject to M&S’s own gift card terms and conditions, including its expiry date. Please check those terms when you receive your card. We are not responsible for M&S’s products, services or gift card terms.

6. If you cancel your plan later

6.1 If you cancel your plan after the 30-day cancellation period and after the gift card has been sent, we will withhold £50 (the value of the gift card) from any refund due to you. This is in addition to any cancellation charges under your plan terms and conditions. It applies whether or not you have used the gift card.

6.2 If you cancel your plan after the 30-day cancellation period but before the gift card has been sent, no gift card will be sent and nothing will be withheld under clause 6.1.

7. Other offers

7.1 This promotion can be combined with our companion plan discount (£50 off each plan when two plans are bought together). It cannot be combined with any other promotion, discount or offer.

8. Lost, stolen or undelivered gift cards

8.1 If you have not received your gift card, you must tell us within 6 months of the date we issued it. If you tell us after that, we may refuse to send or reissue it.

8.2 If the gift card did not reach you because of our error, we will reissue it. Otherwise, once we have sent the gift card, we are not responsible if it is lost, stolen or used without your permission, and we may refuse to reissue it.

9. No cash alternative

9.1 Your entitlement to a gift card cannot be transferred to anyone else. It cannot be exchanged for cash or used towards the cost of your funeral plan.

9.2 If M&S gift cards become unavailable for reasons outside our reasonable control, we may replace the gift card with an alternative gift card of equal or greater value.

10. Fraud and misuse

10.1 We may refuse to send a gift card, or recover its value, if we reasonably believe it was claimed by fraud, misuse of this promotion or a breach of these terms. We may recover the value by withholding it from any refund due to you.

11. Changing or ending the promotion

11.1 We may change these terms or end the promotion early for a valid reason, such as M&S gift cards becoming unavailable, a change in law or regulation, or suspected fraud. We will publish any change on this page.

11.2 Any change, or ending the promotion early, will not affect anyone whose first payment or full payment was received before the change took effect.

12. Your personal information

12.1 To send your gift card, we will share your name and email address with M&S, or your name and postal address if we post your card. We will use your personal information in line with our privacy notice at funeralswithgrace.com/privacy-policy.

13. Our liability

13.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

14. Law and contact

14.1 These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

14.2 For questions or complaints about this promotion, call us on 0800 470 3496 or email support@funeralswithgrace.com. If you are not happy with our response, you may be able to refer your complaint to the Financial Ombudsman Service.